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Alexander Vuong


Customer Service

Shipping & Delivery

Internet orders are shipped via FedEx or UPS standard delivery.  If you need an alternate shipping option, please contact us at info@alexandervuong.com. A sales tax of 8.25% will be added to items being delivered to the state of Texas. Shipping rates are based on order total.
 

Order Total Shipping Cost
Up to $50
$             5.00
$50.01 to $100                   
$           10.00
$100.01 to $300 $           12.00
$300.01 to $500 
$           16.00
$500.01 to $700 $           20.00
$700.01 to $1000 $           30.00


Larger items may have a delivery and processing surcharge. In some cases, we may need to postpone shipping if a product is not immediately available. We will ship backordered items as soon as they are back in stock. In the event of a delay, we will notify you by mail or email.

Privacy & Security

Your name, shipping address, and billing address are saved in our system when you set up an account. Your credit card information is not saved. We will never share your information with anyone. We do mail a brochure informing customers of new acquisitions. You may take your name off of our mailing list at any time; simply let us know you no longer wish to receive our newsletters.

Returns & Replacements
If you are not satisfied with your merchandise, we will authorize returns within 14 days of receipt for an exchange or refund. Original shipping costs are non-refundable. Please contact us info@alexandervuong.com to obtain return authorization. Clearance and on sale merchandise is subject to final sale.

Custom Orders & Decorative Pillows
Custom orders are non-refundable. A 50% restocking charge applies to all decorative pillow orders. We recommend cancellation within 24 hours to avoid the restocking fee.

Payment, Pricing & Promotions
We accept Visa, MasterCard, American Express, Discover, check or money order. If payment is by check or money order, we will ship merchandise upon receipt of payment. Pricing and promotions are subject to change without notice.